UX Researcher, Patient & Provider Experience

About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a UX Researcher, Patient & Provider Experience to help Bask Health better understand how patients and healthcare professionals interact with digital healthcare experiences. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects patient experiences, clinical workflows, pharmacy operations, and commerce tools. As a UX Researcher, Patient & Provider Experience, you'll investigate how people navigate healthcare-related interfaces, complete important tasks, interpret information, and interact with workflows that may involve sensitive or complex information. This is a hands-on research role focused on evaluating patient and provider experiences through user interviews, usability testing, workflow observation, and qualitative analysis. Your research will help product teams identify where users encounter confusion, unnecessary complexity, or barriers to completing tasks. On the patient side, you'll study experiences such as onboarding, intake questionnaires, form completion, account interactions, and the communication of next steps. You'll investigate whether patients understand the information being requested, can navigate multi-step workflows, and know what to expect after completing an action. On the provider side, you'll study relevant clinical interfaces and operational workflows, including how authorized healthcare professionals review information, navigate tasks, and interact with the platform. You'll pay particular attention to how information moves between patient-facing and provider-facing experiences, identifying usability issues that may affect clarity, efficiency, or workflow continuity. You'll work closely with product designers to evaluate prototypes, test interaction patterns, and improve the organization and presentation of information. You'll collaborate with product managers to define research questions and prioritize studies that address important product decisions. You'll partner with engineers to understand technical constraints and ensure findings can be translated into practical improvements. You'll also collaborate with appropriate clinical and operational stakeholders to understand workflow requirements and ensure research activities respect professional responsibilities and healthcare-related boundaries. Because these experiences may involve sensitive information, you'll conduct research with careful attention to participant privacy, informed consent, approved research environments, and appropriate data-handling procedures. You'll evaluate accessibility, comprehension, and the needs of users with different levels of technical familiarity or healthcare knowledge. You'll synthesize research findings into actionable recommendations that help teams improve usability while preserving the accuracy and intent of healthcare-related workflows. We're looking for someone who is curious about how people interact with healthcare software, comfortable researching complex user journeys, and able to translate detailed observations into meaningful product improvements. What You'll Do Conduct UX research across Bask Health's patient-facing and provider-facing software experiences. Plan and execute usability studies involving healthcare-related digital workflows. Conduct interviews with patients and authorized healthcare professionals through approved research processes. Evaluate patient onboarding and account creation experiences. Study the usability of digital intake questionnaires and multi-step forms. Research how patients understand questions, instructions, and required information. Identify friction points affecting patient task completion. Evaluate patient navigation, information architecture, and interface comprehension. Test prototypes for patient-facing features before development. Study relevant provider interfaces and clinical workflow interactions. Research how authorized providers navigate and review information within the platform. Evaluate task organization, information presentation, and workflow efficiency. Identify usability challenges involving patient-to-provider workflow transitions. Collaborate with clinical and operational stakeholders to understand relevant workflow requirements. Develop research plans, interview guides, and usability testing materials. Recruit and screen appropriate research participants through approved processes. Conduct moderated and unmoderated usability studies where appropriate. Observe user behavior and identify recurring usability patterns. Evaluate task completion, navigation difficulties, and user errors. Collaborate with product designers to validate proposed interaction improvements. Partner with content designers to evaluate healthcare terminology and user comprehension. Work with product managers to prioritize patient and provider research opportunities. Incorporate available behavioral data and user feedback into research findings. Apply accessibility and inclusive research principles to study design. Follow appropriate privacy, consent, and sensitive-data handling procedures. Develop research reports and actionable design recommendations. Present findings to product, design, engineering, and relevant operational teams. Maintain organized research documentation and reusable insights.