UX Researcher

About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a UX Researcher to help Bask Health better understand how users interact with our software and identify opportunities to improve usability across the platform. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities. As a UX Researcher, you'll study how people navigate these experiences, complete tasks, interpret information, and respond to different interface designs. Your findings will help product teams make informed decisions about how the platform should work. This is a hands-on research role focused on evaluating digital experiences through user interviews, usability testing, observational studies, and other research methods. You'll help teams understand where users encounter friction, which interactions are confusing, and how proposed changes affect the overall experience. Your work will span merchant-facing and patient-facing software. You may evaluate merchant onboarding, dashboard navigation, storefront configuration, patient questionnaires, checkout experiences, account settings, or other complex workflows. You'll work closely with product designers to test prototypes, evaluate interaction patterns, and identify opportunities to simplify interfaces before development. You'll also collaborate with content designers and UX writers to understand how users interpret labels, instructions, error messages, and other interface content. You'll partner with product managers to define research questions, prioritize usability concerns, and ensure studies address important product decisions. You'll work with engineers to understand technical constraints and help evaluate how implemented experiences compare with intended designs. You'll conduct moderated and unmoderated usability studies, user interviews, concept evaluations, and task-based assessments. You'll select appropriate methods based on the questions being investigated and the stage of product development. You'll also analyze research findings, identify recurring patterns, and communicate recommendations that help teams make practical improvements. Because Bask operates in healthcare-related environments, you'll need to conduct research with appropriate attention to participant privacy, consent, sensitive information, and approved clinical workflow boundaries. You'll help maintain organized research documentation and contribute to repeatable research practices that make usability insights accessible across the company. We're looking for someone who is curious about how people use software, comfortable investigating complex workflows, and able to turn user observations into clear recommendations that improve product experiences. What You'll Do Conduct UX research across Bask Health's merchant-facing and patient-facing software experiences. Plan and execute usability studies for existing and proposed product features. Conduct moderated user interviews to understand behaviors and usability challenges. Support unmoderated usability testing and structured task evaluations. Develop research plans, study objectives, and participant criteria. Create usability tasks, interview guides, and research discussion materials. Evaluate navigation, information architecture, and interaction patterns. Test prototypes to identify usability problems before development. Research how users complete multi-step onboarding and configuration workflows. Evaluate merchant dashboards, settings pages, and administrative interfaces. Study patient questionnaires, forms, and checkout experiences. Identify confusing instructions, labels, and interface terminology. Collaborate with content designers to evaluate comprehension and clarity. Work with product designers to validate proposed interaction patterns. Partner with product managers to prioritize usability research opportunities. Recruit and screen research participants through approved processes. Observe user behavior and identify recurring friction points. Analyze qualitative research findings to identify patterns and themes. Incorporate available behavioral data and usability metrics where appropriate. Evaluate task completion, user errors, and workflow efficiency. Develop research summaries and actionable design recommendations. Present usability findings to product, design, and engineering teams. Support iterative testing throughout product development. Conduct post-launch usability evaluations when needed. Help establish reusable usability testing templates and research practices. Maintain organized research documentation and findings. Follow appropriate participant consent, privacy, and data-handling procedures. Independently manage assigned UX research projects from planning through synthesis and presentation.