Server Infrastructure Administrator

At Keywords , we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com We are seeking an experienced Server Infrastructure Administrator to support the technology initiatives of the IT Infrastructure team at Keywords. The administrator will be responsible for follow-the-sun delivery and support of related services, managing both Windows and Linux server environments (with Linux comprising roughly 30% of the scope), providing prompt reaction on all server and cloud infrastructure incidents as 2nd line support, and cooperating with other infrastructure teams for resolution.

Main Responsibilities Ensure that all escalated incidents are handled within SLAs. Act as expert support for Windows and Linux server related incidents, managing daily tasks and workflows efficiently within ServiceNow (SN). Manage problem resolution with third-party vendors and participate in Problem management processes. Support company server infrastructure (Windows and 30% Linux) on-premise and in a Cloud. Provide operational administration for highly available server landscapes, including storage servers and server hardware lifecycle management (specifically Dell, HP, and Synology NAS). Support MS Active Directory, design Group Policies (GPO), and manage DHCP and DNS services. Deliver new services according to business requirements. Participate in and lead server infrastructure projects, ensuring that existing studios are brought to the latest infrastructure standards. Provide administration for virtualization environments (VMware and Hyper-V). Administer, maintain, and optimize version control and CI/CD infrastructure, specifically Perforce servers, GitLab, and Jenkins, ensuring high availability for development teams. Implement infrastructure automation and configuration management using Ansible to streamline server provisioning and routine maintenance tasks. Identify opportunities for process improvement and efficiency enhancements. Create and maintain technical documentation on all system designs, configurations, and troubleshooting procedures.