Head of Product & Operations

Looking for Philippines-based candidates

Job Role: Head of Product and Operations Work Schedule: 9:00 am - 5:00 pm, Australian Business Hours Compensation range : $3,000 AUD - $4,500 AUD / Monthly (before tax and deductions)

Who We Are : At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home. Who The Client Is : We’re a community-driven platform built to connect local businesses with fundraisers in a way that benefits everyone. By making it easy for merchants to share offers and for groups to raise funds, we create a simple, win-win model that drives growth, engagement, and impact without the usual barriers. Our mission is to keep commerce and community working hand in hand, making support effortless and rewarding.

Role Overview : We are not looking for a virtual assistant, general administrator or software developer. We’re looking for a senior Product & Operations leader with previous experience working within a SaaS, marketplace, membership, subscription, fintech, loyalty/rewards, or comparable digital platform. The successful candidate will take significant responsibility away from the Founder, owning the day-to-day operation of the platform and coordinating the technology, systems, and processes required for the company to scale. This role requires someone who can identify problems, investigate root causes, determine effective solutions, and follow them through to completion with minimal direction.

Key Responsibilities: Product Ownership Own and maintain the company’s product roadmap. Translate commercial requirements into clear development specifications. Prioritise features, improvements and bugs. Manage external developers and technology partners. Challenge development estimates and timelines where appropriate. Establish acceptance criteria for development. Coordinate releases. Maintain product and technical documentation.

QA & Technology Management Take ownership of QA and regression testing. Test development before production release. Maintain bugs and issue registers. Manage development priorities and delivery. Understand web/mobile applications, APIs, databases, integrations and cloud infrastructure sufficiently to manage technical suppliers. Coordinate security, backups, platform reliability and technical issues.

The successful candidate does not need to code , but must be technically confident enough to manage developers effectively.

Fundraiser Operations Manage the operational process from: Signed → Onboarding → Setup → Launch → Active

Including fundraiser accounts, pages, payment configuration, dashboards, reporting and support.

Merchant Operations Manage: Signed → Onboarding → Offer Setup → Approval → Live → Ongoing Management

Including merchant information, locations, offers, codes, terms and offer accuracy.

Member & Payment Operations Oversee: Registration → Payment → Fundraiser Allocation → Membership Activation → Usage → Renewal

Including Stripe/payment issues, failed payments, refunds, membership status and reconciliation.

Customer Support Establish and manage support processes for: Fundraisers Merchants Members

Build systems, FAQs, documentation and automation that reduce repetitive support requirements.

Data & Reporting Build and maintain management reporting covering: Fundraisers Merchants Members Membership sales Revenue Fundraising distributions Payments Renewals Customer support Product development Platform performance

Management should have a clear weekly view of the health of the business.

Automation & Scalability A major part of this role is identifying manual processes and progressively automating them.

We want someone constantly asking: “How can the company support 1,000 fundraisers and 100,000+ members without needing a huge operations team?"