Business Analyst

FreeLink Interpreting LLC provides interpreting and language-access services for organizations operating in healthcare, legal, court, government, and business environments. Our work helps clients communicate clearly and effectively across critical settings, supporting services where accuracy, coordination, and operational reliability matter every day. In this role, you will help turn business needs into practical solutions that strengthen service delivery and support informed decision-making across the organization. The Business Analyst plays a key part in connecting stakeholders, business users, and technical teams, bringing structure to complex needs and helping initiatives move from discovery through implementation. Responsibilities Gather and document business requirements from clients and internal stakeholders. Analyze workflows and identify process improvement opportunities across service operations. Translate business needs into clear functional specifications for technical teams. Create reports and dashboards to track performance, trends, and operational metrics. Collaborate with cross-functional teams to support project delivery and change management.