Brand Manager, UX & Creative

About RocketAMS RocketAMS is a fast-growing Amazon specialist agency. We run the whole Amazon channel for consumer brands, covering sales, advertising, and creative. We also run retail media on Woolworths, Coles, and Chemist Warehouse, and support brands in Japan, the US, and the UK. We’re independent and founder-led, and we want our Australian team to have great careers here as we grow.

The role We’re looking for a Brand Manager who comes from a design background. You’ll own a portfolio of client accounts end to end, and you’ll lead the UX and creative work that runs through them. That covers Brand Stores, A+ content, product detail pages, listing imagery, and video. This role suits someone who has been a studio manager or UX lead in an agency. You’ve run a studio, faced clients, and can talk design with confidence. You don’t need to be on the tools. You do need to brief well, review the work critically, and explain to a client why it works. You don’t need Amazon experience. We’ll teach you that. What matters is that you know how agencies run, you can manage designers, and you can hold a client relationship under pressure.

What you’ll do Own a portfolio of client accounts. Weekly calls, monthly business reviews, priorities, and trust Run one of our design studios day to day. Set priorities, brief the designers, and keep work moving Lead creative and UX conversations with clients from brief through to feedback and sign-off Bring a UX lens to how shoppers move through a Brand Store, A+ module, or product page, especially on mobile Review every piece of creative before it goes to a client. Quality, clarity, and brand fit sit with you Turn client goals and brand guidelines into clear direction for designers, copywriters, and specialists Read performance data, such as conversion rate and sessions, and turn it into the next creative or UX change Step in on creative for other brand managers when their client has a creative director or brand lead in the room Spot risks early and fix problems calmly

What this role is not Not a designer role. You guide the work, you don’t make it Not a pure UX research or product design role Not a creative director role with no client book

How we hire Application review → Initial interview → Video interview → Online assessment → Behavioural interview → Paid project → Reference check → Offer The process is thorough because we want the best people, and we want you to interview us as much as we interview you. 3. Requirements (paste into the “Requirements” box) You’ll suit this if you Have worked in an agency as a studio manager, UX lead, design lead, or creative account manager Have managed designers and set their priorities across several clients at once Have owned client relationships, not just supported them Can explain composition, hierarchy, user flow, and brand fit to a client in plain words Are organised, calm under pressure, and good at keeping momentum