DevOps Support Engineer

Come to one of the biggest IT Services companies in the world! Here you can transform your career! We are looking for a DevOps / Technology Operations Engineer who wants to learn and transform his/her career.

Requirements: Proven experience in DevOps, TechOps, or Production Support roles for complex systems. Advanced to Fluent English proficiency. Strong Linux/Unix administration skills and scripting experience with Python. - Hands-on exposure to CI/CD tools such as Jenkins, Azure DevOps, or GitLab. Experience with monitoring, logging, and alerting systems. Understanding of distributed systems and high availability architectures. Strong understanding of incident, problem, change, and release management. Experience working in regulated or mission-critical environments (e.g., exchanges, financial markets). Familiarity with exchange operational models and comfortable supporting multi-time zone operations, particularly LATAM trading hours. Strong customer-facing communication skills with the ability to remain calm and decisive during production incidents.

Nice to Have: Fluent in Spanish or Portuguese. Experience in capital markets or market infrastructure domains. Familiarity with DevOps/release practices, environment management, and operational readiness/cutover planning. Comfort working with contractual KPIs/SLAs and supporting service review cadences. Prior experience working embedded at a customer site or supporting exchange migrations/market launches.

Key Responsibilities: Provide dedicated, customer-embedded production and operational support for LATAM market infrastructure platforms (focusing on A5X and CVSA deployments). Ensure production stability, operational readiness, and delivery predictability in live exchange environments. Act as the front-line technical and operational interface between customers, engineering teams, and global support functions. Execute L1/L2 Production Support, Incident Response, and RCA coordination. Manage monitoring and operational readiness. Execute releases and changes safely in production environments. Drive automation, operational tooling, customer engagement, and continuous improvement initiatives.

Preferred Certifications: Relevant DevOps, Cloud, or ITIL certifications.

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What do we offer? Health insurance Dental Plan Life insurance Meal/Food Voucher Childcare assistance Total Pass Partnership with SESC Reimbursement of Certifications Free Learning Portal - Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy - By referring people you become eligible to receive a bonus for each hire Recognition for performance Xcelerate - Free Mentoring Career Platform

Employment Type: CLT Compensation: Salary to be discussed + benefits