DevOps/SRE Engineer - Bilingual Mandarin Required

Base Location required : North Carolina, California, Texas, Illinois, New Jersey Remote Position About Us https://www.cwill.com CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About this role As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

Responsibilities: Short-Term (First 6–12 Months) 1. Daily Operations & Maintenance Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures. 2. Cross-Timezone Alerting & Incident Collaboration Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. Perform initial troubleshooting and first-response actions before handing off to the China-based team. Long-Term (12+ Months) 1. Local Data Center & Compliance Operations Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. Enforce local requirements such as access controls for privacy data and data localization/storage. 2. First-Line Incident Response Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues. 3. Compliance & Liaison Support Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.