Product Designer, UX & Customer Journey

About us We are Valis - a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining and agentic automation. Why this role exists Product Designer owns the end-to-end experience of Valis: from the first time a CEO sees it, through the admin setting it up, to the moment an employee uses it every day. What you will do Customer journey Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current as the product changes. Sit in on client rollouts and install sessions. Watch real people use the product, and turn what you see into clear, prioritised problems for engineering. Define and track experience metrics with the product and deployment teams: activation, adoption, time to first value. Product design Design the core surfaces end to end: the desktop app (daily brief, meetings library, calendar, chat), the mobile app and the admin panel. Design the onboarding: first install, connecting data sources, first useful answer. Write specs and prototypes that engineers and AI agents can build from directly. Review what ships, and send it back when the experience is not right. Questions we have heard: “Why can I only hide a task, not close it?”, “How do I switch between my personal and company workspace?”, “What changed in the app since I last opened it?” Design system Build the Valis design system from scratch, so engineers and their AI agents produce a consistent interface without a design review on every change. Keep it in the codebase, not only in Figma. The agents need to be able to use it. Product communication Own how the product talks to users: in-app notifications, release notes, user guides and trainings. Tailor them to the reader: a CEO needs to see which of their problems a release solves, and an employee needs to know what changed in their app.